How long is the delivery date?
The delivery date is 6-12 business days, this includes an order processing time of 1-3 business days and shipping time is 5-9 business days.
How long is the shipping order processing time?
The shipping order service time of Joysplaza.com is Monday-Friday/8:00 AM-6:00 PM (CST).
Shipping orders will be processed within 1-3 business days.
Order processing ends at 6:00 PM daily and orders placed after 6:00 PM will be prioritized starting at 8:00 AM the next business day.
Orders are not processed on weekends, your orders for Saturday and Sunday will be prioritized for processing starting at 8:00 AM the following Monday.
What is the shipping method and shipping time?
For all US orders, we use UPS shipping. Shipping time is 5-9 business days.
For orders over $30, UPS shipping service for you is available at no charge.
For orders under $30, we will charge a $3 delivery fee.
How to cancel the order?
After the order payment is successful, the user can check the order status in the account order details.
You can cancel your order within 30 minutes of placing your order.
After 30 minutes, our orders will enter the packing process, once packed it is impossible to cancel the order, please understand our work, thank you.
Who is responsible for sales tax and customs fees?
Please understand that the customer is responsible for paying the sales tax, and the merchant is not responsible for paying it.
Our warehouse is at 327 E 11th St, Mountain Home, Arkansas, where your eyeglass frame display stand will ship from after you place your order.
We are well aware of the demand for eyeglass frame display stand in the United States, so in order to better serve local customers and provide faster and high-quality services, we currently only support orders in the United States, so there is no customs fee.
What are the precautions for signing for receipt?
We hope that you sign for it yourself. If someone else signs for it, please ensure that your package will not be lost.
Please check whether the package and eyeglass frame display stands are intact before signing.
If the eyeglass frame display stand has stained or scratched or broken, please reject it and promptly contact our customer service staff Megan Lewis, we will promptly arrange a replacement or refund for you, thank you.
Need help?
If you have any questions or need assistance of Shipping Policy, please feel free to reach out by email [email protected], our customer service staff Megan Lewis will reply you within 24 hours, thank you.